Cancellation Policy

The short version

Plans change, and we get it. Rescheduling or cancelling is free when you reach us at least three working hours before your arrival window opens. Anything later than that, or a visit where no one answers the door, falls under the fee described below.

How to cancel or reschedule

Call (226) 270-4804 and speak with a team member. A visit counts as cancelled only after you've talked to a live person, so a voicemail left outside our working hours isn't treated as a cancellation until we call you back.

We ask for a minimum of three working hours of notice before your window starts. If a technician is booked for the 12:00 PM to 4:00 PM slot, your call needs to reach us by 9:00 AM that same day.

Late cancellations & no-shows

If notice arrives with fewer than three working hours to go, or nobody is home during the agreed window, a reduced service call fee applies. It covers the technician's reserved slot and the drive already planned around it. If you're genuinely running a few minutes late, call us; that's a different situation from a missed visit.

If we have to reschedule

Occasionally an earlier job runs long or the weather gets in the way. If we can't make your window, we'll call as early as possible and offer the next available slot with priority. No fees ever apply to changes made by us.