Privacy Policy

What this policy covers

This policy explains what information Laurel Creek Appliance Repair collects when you use our website or book our services, how we use it, and the choices you have. It applies to our website, our phone line, and our service visits across Waterloo.

Information we collect

We collect only what we need to schedule and complete your repair:

• Contact details you provide: your name, phone number, and email address
• Service details: your address, the appliance type and brand, and the symptom you describe
• Booking and job history: visits, quotes, repairs performed, and warranty records
• Basic website data: pages visited and general usage, collected through cookies and similar tools

How we use it

• To schedule and complete repair visits
• To call, text, or email you about your booking, quote, or warranty
• To keep required business and tax records
• To improve the website and our service

We do not sell your personal information, and we don't send marketing you haven't asked for.

When we share it

We share information only when it's needed to run the business: with the technician assigned to your job, with providers that process our forms, payments, or website analytics, and when the law requires it. Anyone who processes data on our behalf may use it only to provide that service.

Cookies & analytics

The website uses cookies and basic analytics to understand how pages are used. You can block cookies in your browser settings, and the site will still work.

How long we keep it

We keep booking and repair records for as long as they're needed for warranty service and legal record-keeping, then delete or anonymize them.

Your rights

Under Canadian privacy law, you can ask what information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Contact us using the details below and we'll respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest revision, and the current version always lives on this page.